FAQ

Ordering & Shipping

How long does shipping take?
Orders are processed within 1-2 business days and typically arrive within 5-7 business days, depending on your location.

Do you ship internationally?
Yes! We offer international shipping. Delivery times vary based on location, and customs fees may apply.

Can I modify or cancel my order?
Orders can only be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible.

Product Information

Are your products eco-friendly?
Yes, we prioritize sustainability by using ethically sourced materials and recyclable packaging.

Do your products come with a warranty?
We offer a 1-year warranty on all products against defects. If you experience any issues, please reach out to us.

How do I care for my product?
Each product comes with specific care instructions. Generally, we recommend keeping items dry, cleaning with a soft cloth, and storing them properly when not in use.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Contact our customer service team with your order number, and we’ll guide you through the process.

When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days.

General Inquiries

How can I contact customer support?
You can reach us via email at help@groundingperfect.com or through our live chat during business hours.

Do you offer gift cards?
Yes! We offer digital gift cards in various denominations, perfect for any occasion.

Where can I find updates on promotions and new products?
Follow us on social media or subscribe to our newsletter to stay updated on the latest offers and product launches.